Cancellation and Refund Policy

1. Scope and provider

This policy covers accommodation and related services booked on nexcorna.com, operated by nexcorna.com, LLC (EDRPOU 51283969), 3 Nezalezhnosti Square, Office 2, Verkhovyna, Ivano-Frankivsk Oblast, 78700, Ukraine. It forms part of the booking terms under Zakon Ukrainy «Pro elektronnu komertsiu» № 675-VIII vid 03.09.2015 and Zakon Ukrainy «Pro zakhyst prav spozhyvachiv» № 1023-XII vid 12.05.1991.

2. Booking confirmation and availability

Availability shown on the site is indicative. A booking becomes binding only when we send a written confirmation by email to the address you provide. The confirmed price, dates, occupancy and service description are those stated in that confirmation. If a confirmed booking cannot be honoured, we will offer an equivalent alternative or a full refund of sums paid.

3. Cancellation deadlines

• 15 or more days before check-in: cancellation accepted, refund of all amounts paid except a non-refundable booking fee where stated at checkout.
• 7 to 14 days before check-in: refund of 50% of the total booking price.
• Less than 7 days or no-show: no refund, unless a mandatory statutory right applies.

Different terms stated on an individual offer page prevail over this schedule; the applicable terms are shown before you submit a reservation request.

4. Refund eligibility and method

Refunds are issued to the original payment method within 14 calendar days of approval. We do not charge a cancellation fee beyond the amounts described above. Refunds are calculated on amounts actually received by us.

5. Exceptions

No refund is due for services already rendered, for early departure, or for cancellations caused by a guest's breach of house rules. Where a booking is cancelled by us for reasons within our control, you receive a full refund. Nothing in this policy limits mandatory consumer rights, including remedies for services not provided as described.

6. Complaints and claims

Send claims to contact@nexcorna.com or call +380 952 529 8545. We respond within 10 business days. If unresolved, you may apply to the State Service of Ukraine on Food Safety and Consumer Protection or to a court.

7. Language

Ukrainian-language consumer information is available on request; see Zakon Ukrainy «Pro zabezpechennia funktsionuvannia ukrainskoi movy yak derzhavnoi» № 2704-VIII vid 25.04.2019.

8. Contact

nexcorna.com, LLC — 3 Nezalezhnosti Square, Office 2, Verkhovyna, Ivano-Frankivsk Oblast, 78700, Ukraine. Email: contact@nexcorna.com. Phone: +380 952 529 8545. Managing Director: Anna Lopez.